24/7 Virtual Urgent Care
- Available to everyone in active states.
- Care for all ages. Newborns to seniors, we are here for you.
- No cost for associates and their dependents enrolled in an eligible TeamHealth Aetna Health plan.
- All clinicians are emergency medicine experienced.
- Connect directly from your smartphone, tablet, or computer.
- Quick care. No app to download.
Where we are
TeamHealth VirtualCare is now accessible in 44 states and we are continuously expanding our reach across the entire United States. If we are not currently available in your state, do not worry; we will arrive soon! Remember to keep checking back here for the latest updates.
What we treat
The following are some of the common symptoms we treat. For convenience, if prescriptions are needed, we automatically send them to the pharmacy of your choice. TeamHealth VirtualCare does not prescribe narcotics.
Tips for connecting with your clinician
Please have a form of identification to share with your clinician during your visit.
Check your internet access and check that your audio and video functions are enabled.
Find a space with good lighting. If the treatment is for a child or dependent, have them close by.
Have a question after your visit? We are here for you! You can message your clinician within 24 hours of your visit at no additional cost if you have questions regarding your diagnosis or treatment plan.
24/7 live support
We offer round-the-clock assistance from our dedicated team of Client Success Specialists. Speak live with one of our team members.
Commonly asked questions by employees
Question: Can you get a RX from the site?
Answer: Yes. TeamHealth VirtualCare provides prescription refills, including general medication, asthma, and more.
Question: Can I tell my friends and family, or is this only for TH employees?
Answer: TeamHealth VirtualCare is available to everyone in active states. Please reference the map above to see which states are currently live.
For non-TeamHealth employees, please go to teamhealthvirtualcare.com. We accept many insurance plans and offer a self-pay rate.
Question: What is my TeamHealth Beneficiary Code?
Answer: The TeamHealth Beneficiary Code is the last four digits of your social security card, followed by your 6-digit birthday. For example: for the social security code of 123-45-6789 born on January 1, 1970 the TeamHealth Beneficiary Code is 6789010170.
Question: I am having trouble registering an account for myself or a minor. Is there someone that can help?
Answer: Yes, please contact a Client Support Specialist at (855) 606-0777.